ADYVERZE – Help Center
Last Updated: December 2025
Support Email: support@adyverze.com
Website: https://adyverze.com
1. Welcome to the ADYVERZE Support Center
The ADYVERZE Help Center is designed to assist clients with guidance, troubleshooting, and operational support throughout their advertising and marketing journey.
Whether you are beginning onboarding or managing ongoing campaigns, our support framework ensures clarity, speed, and professionalism at every stage.
Through this Support Center, you will find:
Knowledge Base (FAQs, How-It-Works, Troubleshooting)
Ticket-Based Support System
Billing & Plan Management Support
Creative & Campaign Performance Support
Technical & Tracking Support
Policy & Compliance Assistance
2. How ADYVERZE Support Works – Workflow
Plan Selection / Sign Up – Upon onboarding, you receive a Welcome Email with your subscription details.
Setup Stage – Provide required access (ad accounts, business manager, pixel, domain, creatives, etc.).
Support Access – Contact our support via Support Form or support email.
Ticket Creation – A ticket reference will be generated automatically.
Internal Categorization – Tickets are prioritized based on urgency: Critical / High / Medium / Low.
Resolution & Follow-Up – Our team investigates, resolves, and confirms the solution with you.
Feedback & Closure – Optional feedback may be requested after ticket closure.
3. Support Channels & Availability
Channel Details
Email Support support@adyverze.com
Support Form Via website (Contact / Help Center section)
Support Hours Monday – Saturday, 10:00 AM – 7:00 PM IST
Emergency Support (Paid Clients Only) After-hours support for urgent issues: campaign breakdowns, tracking failure, ad-account billing problems
Note: For the fastest resolution, use the Support Form and provide complete details as outlined in Section 5.
4. Service Level Agreement (SLA) — Response & Resolution Time
Priority Level Applies When Initial Response Estimated Resolution
Critical Campaign down, pixel failure, payment errors, ads not spending 1 – 4 hours 6 – 12 hours
High Ad rejection, tracking mismatch, major creative corrections Within 6 hours 12 – 24 hours
Medium Copy edits, creative tweaks, minor technical concerns Within 12 hours 24 – 48 hours
Low Billing queries, general information, feature requests Within 24 hours 48 – 72 hours
Support for non-active, expired, or free-plan users may take 24–72 hours depending on workload.
5. How to Raise a Support Ticket — Required Details
To ensure quick and accurate resolution, every support request must include:
Full Name and Business Name
Registered Email / Plan Type / Client ID (if available)
Complete description of the issue (what happened, when, and what was attempted)
Ad Account ID (if ad-related) or Website URL (if tracking-related)
Screenshots or Screen Recording (if applicable)
Date and time when the issue started
Requests missing essential details may be delayed until clarification is received.
6. Scope of Support — What ADYVERZE Support Covers
Campaign & Advertising
Ad setup and configuration (Meta, Google, TikTok, etc.)
Asset uploads and campaign deployment
Optimization guidance, performance review, scaling advice
Assistance with delivery issues, A/B testing, and audience structure
Tracking & Analytics
Pixel and conversion API assistance
Debugging tracking inconsistencies
Dashboard setup and reporting guidance
UTM/tag verification
Creatives & Content (Minor Modifications)
Format and compliance corrections
CTA adjustments and copy changes
Minor retouching of assets provided by the client
Billing & Account Management
Invoice generation and re-issuance
Payment confirmation
Plan upgrade or downgrade support
Duplicate payment verification
Policy & Compliance
Explanation of ad rejections
Guidance on policy-aligned creatives
Appeal submission instructions
Reporting Support
Clarification of metrics and performance insights
Analytical interpretation (CTR, CPC, ROAS, CPA, etc.)
Dashboard access assistance
7. Support Limitations — What ADYVERZE Does Not Provide
Not Included Reason
Guaranteed sales, ROAS, conversions, or profits Performance depends on product, price, demand, audience, industry, etc.
Free unlimited creatives or extensive redesigns Resource-intensive; outside support scope unless included in plan
Website development, theme bugs, hosting issues Outside the advertising and tracking service scope
Fixing external platform bans or suspensions Controlled by Meta/Google policies
24/7 real-time support for every client After-hours assistance reserved for critical emergencies only
Refunds due to low performance or sales Advertising outcomes are market-dependent; see Refund Policy
Full campaign restructuring for free Covered only if included in the service agreement or as a paid add-on
8. Escalation Levels — Internal Support Structure
Level Assigned To Handles
Level 1 Support Desk General queries, billing, minor creative issues
Level 2 Technical Team Pixel, tracking, ad-related technical issues
Level 3 Campaign & Performance Team Scaling strategy, delivery issues, optimization concerns
Level 4 Operations Lead / Agency Head Urgent billing issues, compliance/legal matters, emergencies
Only tickets with complete information and active client status are escalated to Level 3 or 4.
9. Frequently Asked Questions
Q1: What happens if I do not provide required assets on time?
Delayed or missing assets will postpone campaign launch. Inform support for timeline adjustments.
Q2: Will ADYVERZE fix ad disapprovals?
Yes. We provide corrections and guidance, but final approval depends solely on platform policies.
Q3: Can ADYVERZE guarantee results or sales?
No. Ad performance depends on several external market factors.
Q4: Can I request new creatives outside my plan?
Yes. These will be provided as a paid add-on or custom service.
Q5: How do I raise a refund or cancellation request?
Use the Support Form and select “Billing Support”. Refunds are only processed for double payments or payment gateway-related issues.
Q6: How do I get support outside business hours?
Submit a support ticket. Critical emergencies (campaign stopped, tracking failure, billing breakdown) are prioritized.
10. Structure Recommended for Website Placement
Help Center/Support Hero Section
Tabs:
Knowledge Base
FAQs
Raise a Ticket
Billing Support
Policy & Compliance
Contact Support
Ticket Form (with required fields)
SLA Chart and Support Hours
Legal Notice / Disclaimer
Contact for Support
Support Email: support@adyverze.com
WhatsApp Contact (Client Assistance): +91 8087180225
Website: https://adyverze.com